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Elements and Performance Criteria

1. Capture learning
   • Review root causes to determine implications for organisational learning
   • Ensure learning is captured by organisation’s systems
   • Obtain involvement and required approvals from process and system owners
   • Check that learning flows to all stakeholders
2. Apply learning
   • Review management systems for their impact on organisational learning
   • Brief process and system owners on changes and obtain required approvals
   • Check learning is used in daily operations
   • Review use of learning in liaison with value stream personnel and update in knowledge system
   • Identify implications for training and procedures
   • Recommend improvements to value stream and knowledge system
3. Identify learning from own organisation data
   • Obtain data from appropriate data systems
4. Read and interpret data for discontinuities, trends and signs of assignable cause
5. Examine selected data events to determine root causes of data events
6. Communicate root causes of data events to stakeholders
7. Identify learning from value stream data
   • Identify data which is or could be available from value stream members
8. Identify data which might be useful but is not available and seek access to it
9. Obtain, read and interpret available data for discontinuities, trends and signs of assignable cause
10. Examine selected data events to determine root causes of data events in liaison with value stream personnel
11. Ensure learning is captured by organisation’s systems
12. Obtain involvement and required approvals from process and system owners
13. Check that learning flows to all stakeholders
    • Review management systems for their impact on organisational learning
14. Brief process and system owners on changes and obtain required approvals
15. Check learning is used in daily operations
16. Review use of learning in liaison with value stream personnel and update in knowledge system
17. Identify implications for training and procedures
18. Recommend improvements to value stream and knowledge system

Range Statement

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